Job Description

  • Performs outbound call campaigns.
  • Provide call backs and follow up calls as needed.
  • Respond to clients via inbound call, email, or website.
  • Transfers calls to licensed agents, as needed.
  • Follows customer service protocols.
  • Follow company policies and procedures.
  • Follow call center workflows and desktop procedures.
  • Maintain call center metrics as determined by management.
  • Assumes responsibility for miscellaneous duties, as assigned.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              

Skills / Requirements

  • High School degree or higher is required.
  • Ability to multi-task in a fast-paced environment.
  • Effective communication, both orally and in writing.
  • Highly detail-oriented.
  • Positive attitude and the ability to work well with others is needed.
  • Previous call center experience preferred.