Job Description

We are looking for a customer-focused Case Manager to join our growing Broker Support Team! This position offers a hybrid work-from-home schedule upon completion of training. 

Responsibilities include but are not limited to:

  • Providing support to brokers (agents) and company partners via phone calls, email communication, and using internal/external website platforms
  • Assessing and addressing issues at the broker level, while documenting the research and resolution process
  • Acting as liaison on behalf of brokers and company partners to resolve issues including commissions, website assistance, and/or electronic funds transfers
  • Maintaining current knowledge of operational processes and Center for Medicare & Medicaid Services guidelines
  • Assisting with inter-departmental projects based on business needs

Skills / Requirements

  • Customer service experience is required
  • Experience with Microsoft Excel is required
  • Availability to work overtime during peak season (January – March) when necessary
  • Interpersonal and digital communication skills
  • Multi-tasking skills
  • Problem solving & critical thinking skills
  • Conflict resolution skills