Job Description

We are looking for detail-oriented and customer-focused professionals to join our growing Broker Operations TeamThis position offers a hybrid work-from-home schedule upon completion of training. 

 Responsibilities include but are not limited to:

  • Providing customer service particularly regarding commissions and agent support.  Also responsible for analyzing commission data for trends, errors, and accuracy
  • Providing customer support to agents and partners via phone, email and/or proprietary ticketing system
  • Acting as liaison between agents, business partners, carriers, and other departments within the company
  • Identifying/Auditing Commissions trends
  • Effectuating the transferring of active business from agent/agency to agent/agency through the processes and guidelines set forth via our partners
  • Providing website assistance
  • Miscellaneous data entry

Qualifications include:

  • Excellent customer service skills
  • High quality data entry skills. Experience with Microsoft Excel is required
  • Experience with Microsoft Office Suite and the ability to learn proprietary computer systems
  • Ability to use functions and create/manipulate charts/graphs is a plus
  • Superior attention to details and follow-up skills
  • Solid work ethic and attention to compliance measures
  • "Team player" mentality
  • Professional communication skills, both orally and in writing
  • Basic understanding of insurance and agent relationship
  • One year of customer service experience

Important Notes

If this isn't exactly the job for you, join our Talent Network! When a position opens that matches your qualifications, we will contact you!